Help desk (Monday – Friday): 7:00 am – 8:00 pm ET
Monday – Friday: 8:00 pm – 10:00 pm ET
Saturday – Sunday: 8:00 am – 10:00 pm ET
There are times when remote support is necessary. Your support team member will let you know when to access this support feature.
Directly access your account management screen to make quick updates and password resets.
Use our live chat feature to connect with our Obsessive Support® team.
We’re committed to being there when you call, but there may be occasions when voice mail is needed. Please be assured that your voice mail messages are immediately routed to your support team, who will get back to you as quickly as possible.
Configure a mobile device for multifactor authentication or set a one-time bypass to log into the Visory environment.
Best: The fastest way to reach us is by email. Click the Email button below.
By phone: Use (913) 396-4600
Please note: Unless you are responding to a request from a technician about an open ticket, please do not email individuals directly for help and support. The fastest road to resolution is through the general help email, which is routed to our entire team. Emailing just one person can increase your wait time significantly, particularly if the technician is out of the office or busy on another matter.
If you’re a Visory client with a question or concern, don’t wait – reach out to us! Our team is here to bring thoughtful resolution to your issues quickly.